Retire an employee’s address and route incoming mail
Keep future messages with the team when an employee leaves.
Route future messages to a shared inbox
- On a paid plan, open Auto replies and select Add auto reply.
- Choose Address retired and select the employee’s personal address.
- Under Route incoming mail to, choose an active shared inbox.
- Write a retirement notice, preview it, and select Retire address.
- Remove the employee from Members separately to end their workspace access.
The old address stays reserved and stops sending. Future incoming messages go to the selected shared inbox, with the original destination visible. Retired addresses cannot be reactivated through normal address settings.
Existing routing continues after a switch to Free, while the automatic retirement notice pauses.