Set up acknowledgements, closures, and away notices
Keep customers informed with the right automatic reply.
Create an automatic reply
Auto replies are included on paid plans and use your connected Resend account and sending allowance.
- Open Auto replies in your workspace settings and select Add auto reply.
- Choose New conversation, Business closed, or Employee away.
- Choose the applicable address. For an employee-away notice, select the personal address you are permitted to manage.
- For closures and absences, set the dates and timezone. For business closures, use office hours and working days when needed.
- Write a short message that tells customers what to expect. Use Preview or Send test to me, then save the enabled reply.
How replies are selected
Only one reply applies, in this order: retired address, employee away, business closed, then new-conversation acknowledgement. Acknowledgements apply once per conversation. Other notices repeat at most once per sender and address every seven days.
Auto replies do not resolve tickets or count as a human response. Saved rules pause on Free and when sending is restricted.