Route mail sent to an unrecognized address

Choose how incoming mail is handled

1. Open Settings → Email Domains and find Unrecognized addresses for the domain.
2. Choose delivery to a shared address, review in Unrouted, or Ignore.
3. For shared delivery, select an active shared address on that domain and save the handling setting.

Shared delivery follows that mailbox’s permissions. The original destination remains visible, so your team can see which address the sender used.

Only owners and admins can review Unrouted messages. Ignore records the incoming event without creating a mailbox message.

For an employee who has left, use retired-address routing to keep the old address reserved and route future mail to the right team.