Choose business email addresses that fit your team

Choose addresses with a clear purpose, such as info@, sales@, finance@, and support@. Name the teammate or group responsible for each shared inbox.

Use a personal address for an employee’s individual conversations. Use a shared address when several teammates need to handle the same business function.

Set read and send permissions separately. Groups help organize repeated access patterns for Sales, Finance, or Support. Review individual exceptions when responsibilities change.

Paid plans support multiple domains within the plan’s allowance. Keep related brands together when they share a team, or use separate organizations when access and data need separate ownership.

In Settings → Email Domains, choose whether mail to an address you have not created goes to a shared inbox, to Unrouted for owners and admins, or is ignored.

Shared delivery keeps the original destination visible. This helps the team understand which address the sender used and respond appropriately.

When an employee leaves, a paid plan lets you retire their address and choose a shared inbox for future messages. The address stays reserved and stops sending, while the original destination remains visible.

Remove the employee from Members separately to end their workspace access. Existing retired-address routing continues after a switch to Free; automatic notices pause.