Help Centre

NuvoMail is an email communication platform that lets you send, receive, and manage email through a clean web interface. You connect your own sending domain via Resend, manage contacts, compose rich-text messages, and track delivery status — all in one place.

Yes. A free account is required to access any NuvoMail features. Sign up with your name, email, and a password to create your first workspace.

Click 'Create Account' on the sign-in page, enter your full name, email, and a password, then follow the onboarding steps to set up your first workspace and connect a sending provider.

A workspace is your organization's email environment within NuvoMail. It holds your inbox, sent items, contacts, and settings. You can invite team members to collaborate within a workspace and assign them roles like Admin or Member.

Use the workspace switcher in the sidebar to move between workspaces you belong to. Each workspace has its own contacts, inbox, and settings.

First, connect a sending provider by adding your Resend API key in Email Settings. Then set up a sender identity (your from-name and from-address). After that, go to Compose, write your message, add recipients, and hit Send.

A sender identity defines the name and email address that recipients see when they receive your message — for example 'Jane from Acme <jane@acme.com>'. You can create multiple identities for different purposes, such as marketing and support.

Yes. NuvoMail includes a rich-text editor that supports headings, bold and italic text, lists, links, and more. The formatting is preserved in the email that recipients receive.

When you send an email, NuvoMail tracks its delivery status through your connected provider. You can see whether a message is pending, delivered, or failed in the Sent folder.

Email deliverability depends on your domain's DNS configuration. Make sure you have SPF, DKIM, and DMARC records set up for your sending domain through Resend. Also avoid spammy subject lines and always include an unsubscribe option.

Contacts are created automatically when you send or receive an email with a new address. You can also edit a contact manually to add their name, company, job title, phone number, and notes.

Go to the Contacts page, hover over a contact, and click the pencil icon. A dialog will open where you can update the name, company, job title, phone, and notes fields.

Yes. Hover over a contact on the Contacts page and click the trash icon. You will be asked to confirm before the contact is permanently removed.

Yes. Use the search bar at the top of the Contacts page to find contacts by name or email address.

NuvoMail charges a flat monthly or annual subscription fee. The subscription includes email sending, contact management, inbox, team workspaces, and all core features. Visit your account settings to view current pricing.

All subscription payments are processed securely via Stripe. We do not store your credit card details — Stripe handles the transaction directly.

Yes. You can cancel at any time from your account settings. Cancellation stops future charges but does not refund the current billing period. You retain full access until the end of your paid cycle.

If a payment fails, we will retry the charge. You retain read-only access for 14 days while you update your payment method. After 14 days, your workspace may be deactivated until payment is restored.

Go to your workspace Settings, then Members, and click 'Invite Member'. Enter the person's email, name, and role. They will receive an email invitation with a link to join your workspace.

NuvoMail supports Admin and Member roles. Admins can manage workspace settings, invite and remove members, and configure API keys. Members can send and receive email and manage contacts.

Yes. You can create or join multiple workspaces and switch between them using the workspace switcher in the sidebar. Each workspace is completely separate.

On the Sign In page, click 'Forgot password?' and enter your email. You will receive a password reset link within a few minutes.

Go to your Profile page from the sidebar. You can update your full name and email address there.

Your email content, contacts, and API keys are stored in an encrypted database. API keys for sending providers like Resend are encrypted at rest. We never share your data with third parties beyond what is needed to deliver the service.

Yes. Contact our support team at support@nuvomail.app with the subject line 'Account Deletion Request'. We will permanently delete all your data — including emails, contacts, and workspaces — within 30 days.

Yes. Every marketing or bulk email you send through NuvoMail must include a visible unsubscribe option. This is required by anti-spam laws such as CAN-SPAM, GDPR, and CASL. Failing to include one may result in account suspension.

No. NuvoMail prohibits sending to purchased, rented, or scraped email lists. You must have explicit permission from every recipient you contact. Violating this policy will result in immediate account termination.

You are responsible for complying with all applicable email regulations, including CAN-SPAM (US), GDPR (EU), and CASL (Canada). This includes obtaining consent, honoring unsubscribe requests, and including accurate sender information.

Spam complaints are tracked by your sending provider (Resend) and can affect your domain reputation. High complaint rates may lead to your emails being filtered to spam. NuvoMail may suspend accounts with excessive spam reports to protect platform integrity.