Terms of Service
These terms cover accounts, business email, customer requests, sales opportunities, automatic replies, and provider connections. Use NuvoMail only if you agree to these terms and the related policies.
1. Service and Agreement
About NuvoMail
NuvoMail is a business workspace operated by Nuvo Innovations. It brings together individual and shared email, contacts, customer requests, a sales pipeline, and automatic replies. You connect your own business domain and Resend account for email delivery. NuvoMail provides the workspace; delivery also depends on Resend and recipient systems.
Plans and Feature Access
Every plan includes shared email, contacts, simple ticketing, and a sales pipeline. Free limits active opportunities and outgoing recipients. Paid plans include sales-material uploads and automatic replies. Current prices, capacities, and branding details appear on the Pricing page. Allowances are shared by the organization, and Resend’s own limits also apply.
Who Is Bound
These Terms bind the person accepting them and, when the Service is used for an organization, that organization. You represent that you have authority to accept these Terms for the organization. If you do not have that authority or do not agree with these Terms, you must not use the Service.
Related Policies
The Privacy Policy, Payment Terms, and Abuse Guidelines form part of these Terms. If a specific written agreement between Nuvo Innovations and your organization conflicts with these online Terms, the specific written agreement controls for that conflict.
2. Account Registration and Responsibilities
Eligibility and Accurate Information
You must be legally capable of entering a binding agreement and must provide accurate, current account and organization information. The Service is intended for business use and is not directed to children.
Account and Credential Security
Keep passwords, provider API keys, webhook secrets, and other credentials private. Each teammate must use their own account. Confirm your account email when required, use password recovery if needed, and promptly report suspected unauthorized access.
Organizations and Administrators
Owners and administrators manage members, domains, addresses, and permissions. Your organization must give users appropriate access and remove it when no longer needed. Retiring an employee’s address routes mail but does not remove their membership; remove the employee separately. Your organization is responsible for workspace activity except to the extent caused by Nuvo Innovations’ own breach or misconduct.
3. Domains, Messages, and Customer Responsibilities
Domains and Provider Configuration
Use only domains, sender addresses, Reply-To addresses, and Resend accounts you are authorized to manage. Keep domain verification, sending authentication, receiving records, webhooks, and provider credentials correctly configured. Changing receiving records changes where new mail arrives; review existing mailbox routing before making changes.
Content and Recipient Accuracy
You are responsible for recipients, sender details, messages, templates, automatic-reply rules, sales materials, attachments, and links submitted through NuvoMail. Review these before enabling a rule or sending a message. Nuvo Innovations does not approve each outgoing message.
Sales, Automatic Replies, and Routing
Sales stages, estimated values, follow-ups, and Won/Lost records help your team organize work; they are not accounting records or a guarantee of a completed sale. Automatic replies do not resolve tickets or count as a human response. Retired-address routing preserves the original destination and sends future incoming mail to the selected shared inbox. Your team remains responsible for timely follow-through.
Consent and Legal Compliance
You must obtain and document all permissions and consents required to contact recipients and must comply with applicable privacy, electronic-communications, marketing, consumer-protection, export-control, and anti-spam laws. Where required, commercial messages must accurately identify the sender, include a working unsubscribe method, and honour opt-out requests within the legally required period.
Records and Backups
You are responsible for maintaining independent copies of records, invoices, notices, approvals, schedules, and other information required for your business, legal, tax, payroll, employment, or contractual obligations. NuvoMail is not a records-retention or legal-archive service unless expressly agreed in writing.
4. Acceptable Use
Prohibited Conduct
You must not use NuvoMail for unsolicited messages, individual cold outreach, purchased, rented, harvested, or scraped recipient lists, phishing, malware, credential theft, fraud, unlawful content, deceptive sender information, impersonation, harassment, threats, privacy violations, or attempts to evade provider restrictions, rate limits, suppression lists, or security controls.
Operational Safeguards
You must use reasonable sending volumes, maintain accurate lists, remove invalid and unsubscribed recipients, monitor bounce and complaint rates, and cooperate with reasonable abuse or security investigations. Additional requirements and enforcement procedures appear in the Abuse Guidelines.
Enforcement
Nuvo Innovations may investigate suspected abuse and may limit sending, quarantine content, disable a sender or domain, suspend access, preserve relevant evidence, or terminate an account when reasonably necessary to protect recipients, providers, NuvoMail, or other customers; comply with law; or enforce these Terms.
5. Third-Party Email Delivery
Independent Provider
NuvoMail currently uses Resend, operated by Plus Five Five, Inc., to process and deliver certain email. Resend is an independent provider and is not owned, controlled, or operated by Nuvo Innovations. Unless expressly stated in a separate written agreement, Nuvo Innovations has no partnership, agency relationship, or independently negotiated service-level agreement with Resend.
Provider and Service Changes
Resend and other providers may change their APIs, features, limits, pricing, acceptable-use rules, security requirements, technical requirements, or legal terms, and may restrict, suspend, delay, reject, or discontinue service. Nuvo Innovations may modify, limit, replace, suspend, or discontinue an affected feature when reasonably necessary because of such a change, a legal or security requirement, excessive cost, technical limitation, or interruption.
Delivery Is Not Guaranteed
Messages may be delayed, rejected, blocked, quarantined, classified as spam, delivered to another folder, or not delivered because of recipient-server policies, incorrect addresses, domain or authentication settings, reputation controls, suppression decisions, rate limits, internet failures, provider outages, or other circumstances outside Nuvo Innovations' reasonable control.
Meaning of Delivery Status
Queued, sent, accepted, delivered, or similar statuses describe information available from NuvoMail or its provider at that time. They do not prove that a recipient read or acted on the email. Tracking signals may be incomplete or affected by recipient privacy settings.
Important and Time-Sensitive Communications
Do not rely exclusively on NuvoMail for urgent, emergency, safety-critical, legally required, time-sensitive, payroll, employment, billing, tax, collection, or contractual communications. You must verify receipt of important messages using an appropriate alternative method.
Alternatives
If a third-party email service becomes unavailable or unsuitable, Nuvo Innovations may attempt to restore compatibility, implement a reasonable alternative, or provide another way to access relevant information. Any replacement may differ in functionality, performance, price, or availability.
6. Customer Data and Privacy
Your Content
You retain ownership of the email, contacts, templates, sales opportunities, notes, materials, and other content you submit. You give Nuvo Innovations a limited right to host, copy, transmit, process, and display that content as reasonably needed to provide, secure, support, and improve NuvoMail and meet legal obligations.
Original Files and Storage
New outgoing email attachments and Pipeline sales materials preserve their original format. Supported materials and attachments use shared storage and remain subject to file validation, security checks, and plan limits. Logos and decorative images may be optimized separately. Files converted by older versions remain in their existing format; NuvoMail cannot restore the original from a converted file.
Provider Processing
Information needed to send or receive email—including addresses, sender information, message content, attachments, headers, and delivery metadata—may be transmitted to and processed by Resend and its subprocessors. Other service providers may process data as described in the Privacy Policy and under their own applicable terms.
Feedback
If you voluntarily provide suggestions or feedback, Nuvo Innovations may use it without restriction or compensation, provided that doing so does not identify you or disclose your confidential information without permission.
7. Availability, Changes, and Suspension
Service Availability
Nuvo Innovations will make commercially reasonable efforts to operate and maintain NuvoMail, but the Service may be unavailable because of maintenance, defects, internet or infrastructure failures, third-party changes, security events, or circumstances beyond reasonable control. No uninterrupted or error-free availability is promised unless expressly stated in a separate written service-level agreement.
Changes to the Service
Nuvo Innovations may add, change, or remove features and limits. If a material change substantially reduces paid core functionality, Nuvo Innovations will provide reasonable notice when practicable, except when immediate action is needed for security, legal compliance, or third-party service continuity.
Suspension and Termination
You may stop using the Service and cancel under the Payment Terms. Nuvo Innovations may suspend or terminate access for material breach, non-payment, legal or provider requirements, security risk, abusive sending, or conduct that threatens the Service or others. Where appropriate, Nuvo Innovations will provide notice and a reasonable opportunity to cure.
8. Fees and Third-Party Charges
NuvoMail Fees
Paid subscriptions, renewals, cancellation, taxes, refunds, and billing disputes are governed by the Payment Terms and the plan information presented at purchase.
Provider Charges
Unless expressly included in your NuvoMail plan, fees charged by Resend, domain registrars, DNS hosts, internet providers, or other third parties are your responsibility and are governed by your agreement with that provider.
9. Warranties and Liability
Service Provided As Available
To the maximum extent permitted by law, NuvoMail is provided on an as-is and as-available basis without implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, deliverability, or compatibility with future third-party changes.
Excluded Losses
To the maximum extent permitted by law, Nuvo Innovations is not liable for indirect, incidental, special, punitive, or consequential losses, or for lost revenue, profit, opportunity, reputation, data, deadlines, appointments, payments, or notices, arising from use of the Service or from acts, omissions, outages, delivery decisions, security incidents, or discontinuation by an independent provider outside Nuvo Innovations' reasonable control.
Non-Excludable Responsibility
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or excuses Nuvo Innovations from responsibility for its own fraud, wilful misconduct, negligence where liability cannot be excluded, security obligations, or failure to exercise commercially reasonable care.
10. General Terms
Governing Law
These Terms are governed by the applicable laws of Canada, without regard to conflict-of-law principles, subject to any mandatory rights available under the laws that apply to you. The parties will bring proceedings in a court of competent jurisdiction in Canada unless applicable law requires otherwise.
Changes to These Terms
Nuvo Innovations may update these Terms. Material changes will be communicated through the Service, by email, or by another reasonable method before they take effect when required by law. Continued use after the effective date constitutes acceptance where permitted by law.
Severability and No Waiver
If any provision is unenforceable, the remaining provisions continue in effect and the affected provision will be enforced to the maximum lawful extent. A failure to enforce a provision is not a waiver of the right to enforce it later.
Contact
Questions about these Terms may be sent to support@nuvomail.app.
This document was last updated on October 13, 2026. Questions? Contact us at support@nuvomail.app