Payment Terms
NuvoMail operates on a subscription model. These terms explain how billing works, what happens when you cancel, how refunds are handled, and your payment obligations.
1. Plans and Charges
Subscription Plans
NuvoMail offers Free, Small Team, Growing Team, and Business plans. Paid plans use monthly or yearly billing. The Pricing page and checkout show the price, included members, domains, addresses, storage, sending allowances, and paid features. Any separately agreed written order controls the terms stated in that order.
Authorized Charges
When you confirm a paid subscription, you authorize Nuvo Innovations and Stripe to charge your payment method for the displayed subscription and renewal amounts, approved prorated changes, and any taxes or other charges disclosed before you confirm them.
Third-Party Email and Domain Costs
Your NuvoMail subscription covers the workspace and its included features and storage. You connect your own Resend account and business domain. Resend, domain registration, DNS hosting, and other third-party charges are separate and follow your agreement with each provider unless expressly included in a written order.
2. Billing, Renewal, and Taxes
Billing Cycle and Automatic Renewal
Paid plans are charged in advance and renew automatically on the monthly or yearly cycle you choose. Yearly prices may be shown as a monthly equivalent, but the full annual amount is paid yearly. Cancel before renewal to stop the next renewal charge.
Taxes and Currency
Current NuvoMail plans are priced in Canadian dollars. Review checkout for the total and any taxes charged before confirming payment. Applicable tax obligations still apply, and your bank or card provider may charge currency-conversion or other fees.
Price Changes
Nuvo Innovations may change plan prices or included limits. For an existing recurring subscription, a price increase will normally take effect at a future renewal after reasonable advance notice, unless a shorter period is required because of taxes, law, or a material third-party cost change. You may cancel before the new price takes effect.
3. Trials, Limits, and Plan Changes
Trials and Promotional Offers
Trials and promotions may have additional eligibility, duration, feature, or conversion terms shown when offered. Unless stated otherwise, a trial may be changed or withdrawn and unused promotional value has no cash value. If payment information is required, the offer will state whether it converts to a paid subscription.
Plan and Usage Limits
Your organization shares its member, domain, address, storage, template, active-opportunity, and outgoing-recipient allowances. Each distinct To, Cc, or Bcc address counts once per message; automatic replies also use the allowance. Free recipient allowances reset daily at midnight UTC; paid monthly allowances reset on the first of the month at midnight UTC. Paid minute and hour limits use rolling windows. New activity may be restricted when a limit is reached. No automatic upgrade or overage charge applies unless you approve it or separately agree in writing.
Upgrades and Downgrades
Upgrades are charged with proration and take effect after the required payment and subscription confirmation. Downgrades are scheduled for renewal. Changes to a shorter billing interval are also scheduled for the end of the current period. The billing portal shows the amount and timing before you confirm a change. Lower-plan limits apply when the change takes effect.
4. Cancellation and Refunds
Cancellation
Use the billing portal to cancel renewal, or contact support for help. Cancellation normally takes effect at the end of the current billing period, with paid access continuing until then unless a separate security, abuse, or legal restriction applies. Cancellation stops future renewal charges and does not reverse an existing charge.
Refunds
Except where required by law, stated in an order form, or expressly approved by Nuvo Innovations, subscription and usage fees are non-refundable and no credit is provided for partial periods, unused features, unused limits, or third-party email delivery interruptions outside Nuvo Innovations' reasonable control.
Data After Cancellation
Ending paid access or switching to Free does not itself delete existing opportunities, sales materials, stored attachments, or drafts. Access remains subject to team permissions and the Terms of Service. Free limits apply to new activity, paid automatic replies pause, and existing retired-address routing continues. Retention is not indefinite: deletion requests, account closure, lawful obligations, and the Privacy Policy still apply. Keep independent copies of business-critical records.
5. Failed Payments and Suspension
Accurate Billing Information
You must keep billing and payment information accurate and current and are responsible for charges incurred by authorized users. You authorize reasonable payment retries after a failed charge.
Past-Due Accounts
A failed payment or a subscription that no longer qualifies for paid access can pause paid features and apply Free limits. Stripe may retry payment, and you can update your payment method in the billing portal. Sending, storage, provider, security, and abuse restrictions still apply. Nuvo Innovations may suspend or close accounts for unresolved non-payment after any required notice; amounts already owed remain payable.
Restoration
Access may be restored after outstanding amounts are paid and a valid payment method is provided, subject to security, abuse, provider, and data-retention constraints. Nuvo Innovations does not guarantee recovery of data already deleted under an applicable retention policy.
6. Billing Questions and Disputes
Contact Us Promptly
If you believe a charge is incorrect, contact support@nuvomail.app promptly with the workspace, invoice, charge date, and reason for the dispute. Do not send complete card numbers, passwords, or provider credentials.
Chargebacks
Before initiating a chargeback, please give Nuvo Innovations a reasonable opportunity to investigate. Fraudulent or abusive chargebacks may result in suspension, but nothing in these Payment Terms limits rights you cannot waive under applicable law or card-network rules.
Payment Processor
Stripe processes subscription checkout, payments, invoices, and the billing portal. NuvoMail does not store complete card numbers. Stripe’s terms and privacy policy apply to its services. Stripe may decline or reverse transactions under its rules, and Nuvo Innovations will reasonably cooperate with legitimate billing investigations.
This document was last updated on October 13, 2026. Questions? Contact us at support@nuvomail.app